Where PACI provides a complaint channel for the relevant matter, a complaint may be submitted through the official contact or complaint process with sufficient information to identify the issue.
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Complaints & Appeals
A useful complaint should identify the complainant where appropriate, the organization or document involved, the relevant date or reference number, the nature of the concern and supporting evidence where available.
An appeal is a request for reconsideration of a defined decision made under an applicable process. The availability, grounds and procedure for an appeal depend on the relevant PACI rules.
No. A complaint generally raises a concern about an activity, service or conduct, while an appeal challenges or requests reconsideration of a formal decision where an applicable appeal process exists.
Yes. Relevant evidence such as correspondence, documents, identification numbers, dates or other objective information can help a complaint be evaluated efficiently.
Yes. Complaints should be factual, specific and supported by available evidence. Clear information helps reduce ambiguity and supports appropriate review.
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